Payment Policy | Monster

Last Updated: October 27, 2025

Thank you for choosing Monster. To ensure a secure and transparent shopping experience, this policy outlines the terms and conditions governing all financial transactions on https://z3it4f-1y.myshopify.com/.

1. Accepted Payment Methods

We offer a variety of secure options for your convenience:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay

Privacy: Your sensitive card data is processed directly through our secure payment gateway and is never stored on our internal servers.

2. Industry-Leading Security

Your financial safety is our highest priority. We utilize:

• SSL Encryption: All data transmitted during checkout is encrypted with Secure Sockets Layer (SSL) technology.
• PCI DSS Compliance: We strictly follow Payment Card Industry Data Security Standards to protect your payment information.
• Trusted Gateways: All transactions are handled by certified, PCI-compliant payment service providers.

3. Billing & Currency

• Currency: All prices and transactions are processed in US Dollars (USD).
• Foreign Exchange: If your card is issued in another currency, your bank may apply a conversion rate and international transaction fees.
• Timing: Your payment method will be authorized and charged immediately upon order submission to ensure prompt fulfillment.

4. Verification & Authorization

• AVS Verification: To prevent fraud, we use the Address Verification System (AVS). Your billing address must match the address on file with your bank.
• Pre-Authorization: A temporary "hold" may appear on your account initially to verify funds. It is fully captured once the order is prepared for shipment.

5. Failed Transactions

If your payment is declined, it may be due to:

• Incorrect card details (Number, Expiration, or CVV)
• Insufficient funds or credit limits
• Billing address mismatches
• Bank-side security flags

Please contact your financial institution to resolve these issues before attempting your purchase again.

6. Sales Tax

Applicable sales tax will be calculated based on your shipping destination and local state laws. The final amount will be clearly displayed in your order summary before you complete the purchase.

7. Refunds

All approved refunds are credited back to the original payment method. Depending on your bank's policies, please allow 5–10 business days for the funds to reflect in your account.

8. Contact Our Billing Team

If you have questions regarding a charge or encounter any issues at checkout, our team is here to help:

Monster Customer Support
📧 Email: support@permacalm.com
⏰ Service Hours: 9:00 AM – 5:00 PM EST, Monday – Friday